{"id":4408,"date":"2025-07-17T03:33:30","date_gmt":"2025-07-17T03:33:30","guid":{"rendered":"https:\/\/siklus-indonesia.id\/?p=4408"},"modified":"2025-07-17T04:01:54","modified_gmt":"2025-07-17T04:01:54","slug":"promotor-telodor-hp-galaxy-s25-ultra-rusak-konsumen-ancam-tuntut-blibli-samsung","status":"publish","type":"post","link":"https:\/\/siklus-indonesia.id\/index.php\/2025\/07\/17\/promotor-telodor-hp-galaxy-s25-ultra-rusak-konsumen-ancam-tuntut-blibli-samsung\/","title":{"rendered":"Promotor Teledor, HP Galaxy S25 Ultra Rusak. Konsumen Ancam Tuntut Blibli &amp; Samsung"},"content":{"rendered":"\n<p><strong>SIKLUS-INDONESIA.ID, MANADO \u2013<\/strong> David, seorang konsumen setia Blibli Store Blue di Kawasan Mega Mall Manado dibuat geram setelah ponsel Samsung Galaxy S25 Ultra miliknya senilai lebih dari Rp 22 juta lebih rusak akibat kelalaian seorang promotor Samsung.<\/p>\n\n\n\n<p>Insiden ini berujung pada ancaman tuntutan hukum dari David terhadap Blibli Store Blue dan Samsung.<\/p>\n\n\n\n<p>Kerusakan bermula saat promotor Samsung melakukan <em>unboxing<\/em> ponsel David. Dalam prosesnya, promotor tersebut diduga salah mencolok lubang SIM card dan justru menusuk lubang mikrofon. Akibatnya, fitur <em>waterproof<\/em> yang menjadi keunggulan ponsel premium tersebut tidak berfungsi.<\/p>\n\n\n\n<p>David menjelaskan bahwa ponselnya kemudian bocor saat digunakan berenang di kolam renang, menyebabkan kerusakan pada perangkat.<\/p>\n\n\n\n<p>Pihak Blibli Store Blue melalui Kepala Toko, Gems, menyatakan tidak bisa mengganti unit baru tanpa surat resmi dari Samsung. &#8220;Promotor kan karyawan Samsung, bukan Blibli, jadi yang tanggung jawab servis atau ganti HP baru itu dari Samsung,&#8221; ujar Gems pada Selasa (15\/7\/2025).<\/p>\n\n\n\n<p>Sebelumnya, Samsung Center telah mengkonfirmasi melalui surat resmi bahwa satu unit Samsung Tipe SM-S9388ZKBXID dengan IMEI: 352901540162891, seharga Rp 22.999.000, mengalami kerusakan pada layar sentuh yang kadang tidak berfungsi.<\/p>\n\n\n\n<p>Surat tersebut juga dengan jelas menyatakan bahwa penyebab unit kemasukan air adalah &#8220;kesalahan Promotor salah tusuk Sim Tray.&#8221;<\/p>\n\n\n\n<p>David mengungkapkan kekecewaannya dan merasa dirugikan. &#8220;Saya langganan lama di Blibli Store Blue, kenapa dibuat begini. HP yang saya beli semuanya Samsung tipe baru dengan harga puluhan juta. Kalau rusak akibat kelalaian promotor toko atau Samsung, harusnya mereka tanggung jawab,&#8221; tegas David, menegaskan niatnya untuk menuntut kedua belah pihak.<\/p>\n\n\n\n<p>Kasus ini menyoroti pentingnya profesionalisme dalam pelayanan pelanggan, terutama untuk produk elektronik bernilai tinggi.<\/p>\n\n\n\n<p>David berharap adanya tanggung jawab penuh dari pihak yang bersangkutan atas kerugian yang dialaminya. Foto : suaramanado<strong>.(dkg)<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>SIKLUS-INDONESIA.ID, MANADO \u2013 David, seorang konsumen setia Blibli Store Blue di Kawasan Mega Mall Manado dibuat geram setelah ponsel Samsung Galaxy S25 Ultra miliknya senilai lebih dari Rp 22 juta lebih rusak akibat kelalaian seorang promotor Samsung. Insiden ini berujung pada ancaman tuntutan hukum dari David terhadap Blibli Store Blue dan Samsung. Kerusakan bermula saat [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":4409,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[7],"tags":[282,281],"class_list":["post-4408","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-law-and-crime","tag-blibli","tag-samsung"],"jetpack_featured_media_url":"https:\/\/siklus-indonesia.id\/wp-content\/uploads\/2025\/07\/20250717_085558-scaled.jpg","jetpack-related-posts":[{"id":2228,"url":"https:\/\/siklus-indonesia.id\/index.php\/2024\/09\/04\/lamban-menangani-kasus-dugaan-kelalaian-terhadap-nasabah-permahi-gorontalo-copot-kepala-cabang-bri-batudaa\/","url_meta":{"origin":4408,"position":0},"title":"Lamban Menangani Kasus Dugaan Kelalaian Terhadap Nasabah, PERMAHI Gorontalo: Copot Kepala Cabang BRI Batudaa","author":"Bang Santo","date":"September 4, 2024","format":false,"excerpt":"Siklus-indonesia.id, Kabupaten Gorontalo - DPC PERMAHI Gorontalo menilai BRI Unit Batudaa Lamban dalam menangani kasus dugaan kelalaian terhadap seorang nasabah yang ada di Kecamatan Bongomeme. David Ahmad, seorang mahasiswa Fakultas Hukum Universitas Negeri Gorontalo sekaligus pengurus DPC PERMAHI Gorontalo, menyatakan bahwa BRI sebagai salah satu bank tertua di Indonesia seharusnya\u2026","rel":"","context":"In &quot;Daerah&quot;","block_context":{"text":"Daerah","link":"https:\/\/siklus-indonesia.id\/index.php\/category\/daerah\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/siklus-indonesia.id\/wp-content\/uploads\/2024\/09\/WhatsApp-Image-2024-09-04-at-10.36.15.jpeg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/siklus-indonesia.id\/wp-content\/uploads\/2024\/09\/WhatsApp-Image-2024-09-04-at-10.36.15.jpeg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/siklus-indonesia.id\/wp-content\/uploads\/2024\/09\/WhatsApp-Image-2024-09-04-at-10.36.15.jpeg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/siklus-indonesia.id\/wp-content\/uploads\/2024\/09\/WhatsApp-Image-2024-09-04-at-10.36.15.jpeg?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":4318,"url":"https:\/\/siklus-indonesia.id\/index.php\/2025\/07\/12\/fokus-tingkatkan-penanganan-jalan-rusak-kabalai-bpjn-xxii-merauke-ruas-jalan-akan-kami-maksimalkan\/","url_meta":{"origin":4408,"position":1},"title":"Fokus Tingkatkan Penanganan Jalan Rusak, Kabalai BPJN XXII Merauke: &#8220;Ruas Jalan Akan Kami Maksimalkan&#8221;","author":"Redaksi","date":"July 12, 2025","format":false,"excerpt":"Siklus-Indonesia.Id, Merauke\/Papua Selatan -\u00a0 Langkah cepat dari Satuan Kerja PJN Wilayah II Merauke, dibawah Balai Pelaksanaan Jalan Nasional (BPJN) XXII Merauke Papua selatan untuk penanganan jalan rusak di beberapa titik. Untuk penanganan jalan rusak di Kilometer,152+158 dan KM. 152+229 serta perbaikan bersamaan di KM.169, sudah dilakukan dengan sigap oleh Satker\u2026","rel":"","context":"In &quot;Daerah&quot;","block_context":{"text":"Daerah","link":"https:\/\/siklus-indonesia.id\/index.php\/category\/daerah\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/siklus-indonesia.id\/wp-content\/uploads\/2025\/07\/IMG-20250710-WA00241.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/siklus-indonesia.id\/wp-content\/uploads\/2025\/07\/IMG-20250710-WA00241.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/siklus-indonesia.id\/wp-content\/uploads\/2025\/07\/IMG-20250710-WA00241.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/siklus-indonesia.id\/wp-content\/uploads\/2025\/07\/IMG-20250710-WA00241.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/siklus-indonesia.id\/wp-content\/uploads\/2025\/07\/IMG-20250710-WA00241.jpg?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/siklus-indonesia.id\/wp-content\/uploads\/2025\/07\/IMG-20250710-WA00241.jpg?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":4306,"url":"https:\/\/siklus-indonesia.id\/index.php\/2025\/07\/11\/sopir-hilux-keluhkan-jalan-kabupaten-ruas-bintuni-merdey-rusak\/","url_meta":{"origin":4408,"position":2},"title":"Sopir Hilux Keluhkan Jalan Kabupaten Ruas Bintuni &#8211; Merdey Rusak","author":"Redaksi","date":"July 11, 2025","format":false,"excerpt":"Siklus-Indonesia.Id, Bintuni\/Papua Barat - Ruas jalan rusak parah di wilayah Batu Papan, Distrik Merdey, Kabupaten Teluk Bintuni, menjadi momok bagi para sopir angkutan Hilux. Jalan berlumpur dan nyaris tak bisa dilintasi menyebabkan kendaraan sering terjebak, hingga berujung pada kerusakan mesin dan kerugian besar. \u201cKerusakan jalan ini sudah dari tahun 2024,\u2026","rel":"","context":"In &quot;Daerah&quot;","block_context":{"text":"Daerah","link":"https:\/\/siklus-indonesia.id\/index.php\/category\/daerah\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/siklus-indonesia.id\/wp-content\/uploads\/2025\/07\/Screenshot_20250711_191632_Samsung-Internet.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/siklus-indonesia.id\/wp-content\/uploads\/2025\/07\/Screenshot_20250711_191632_Samsung-Internet.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/siklus-indonesia.id\/wp-content\/uploads\/2025\/07\/Screenshot_20250711_191632_Samsung-Internet.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/siklus-indonesia.id\/wp-content\/uploads\/2025\/07\/Screenshot_20250711_191632_Samsung-Internet.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/siklus-indonesia.id\/wp-content\/uploads\/2025\/07\/Screenshot_20250711_191632_Samsung-Internet.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":2221,"url":"https:\/\/siklus-indonesia.id\/index.php\/2024\/09\/04\/permahi-gorontalo-minta-bi-dan-ojk-turun-tangan-untuk-menyelesaikan-problematika-bri-unit-batudaa\/","url_meta":{"origin":4408,"position":3},"title":"PERMAHI Gorontalo Minta BI dan OJK Turun Tangan untuk Menyelesaikan Problematika BRI Unit Batudaa","author":"Redaksi","date":"September 4, 2024","format":false,"excerpt":"Siklus-indonesia.id, Gorontalo.- PERMAHI Gorontalo menilai BRI Unit Batudaa lamban dalam penyelesaian dugaan kelalaian atas nasabah di kecamatan bongomeme. 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